If you accept and there is no recovery
If you accepted the quote and no usable data can be extracted, you do not pay for the recovery service or the Technical Diagnosis; you have nothing more to pay.
What you paid before we started is not refunded, that is, the initial amount (SPARE consumable or advance payment) and the Advanced Diagnosis, where they applied, because they cover the work and the materials already used.
Returning the device is separate: with our courier it is 15 EUR + VAT (18.45 EUR) per device or parcel; if your own courier collects it, there is a 5 EUR + VAT (6.15 EUR) preparation fee and you pay for the transport; if you dropped it off in person, you can pick it up at no cost; and you can also choose free recycling. If you used the free collection, the return is always with our courier.
This is not the same as no quote being possible, when the device is so damaged that it cannot be quoted: in that case you have not accepted anything, and the Technical Diagnosis is charged, 30 EUR + VAT (36.90 EUR) per device, with shipping costs separate.
See the other costs