Data Recovery Laboratory
The physical laboratory of DataRecovery.Lab, in Carcavelos, with more than 10,000 parts in stock.
In short
The DataRecovery.Lab laboratory is in Carcavelos, and it is where all the work is done: the diagnosis, the repairs in an ISO 5 (Class 100) cleanroom and the data recovery. It has more than 10,000 parts in stock, is certified to ISO 9001:2015 and ISO 27001:2022 and had a success rate of 98.40% in 2025, audited. Collection is free in mainland Portugal.
In numbers
What is in the laboratory
- ISO 5 (Class 100) cleanroom: this is where hard drives are opened to replace the heads or work on the motor, with no dust on the platters.
- More than 10,000 parts in stock: donor heads and circuit boards, chosen by the model and the version of each drive.
- Specialised tools for hard drives, SSDs, RAID and NAS, USB sticks and memory cards, from the firmware to reading the memory chips directly.
- Information security certified to ISO 27001: customers’ devices and data stay in the laboratory.
How we work
The device arrives through the free collection (in mainland Portugal, for hard drives, SSDs, RAID and NAS) or is dropped off at the laboratory. We carry out the Technical Diagnosis in 2 hours*, in order of arrival, and the final quote is shown on your request page. The recovery only starts if you accept it. See the method in detail and the prices.
* Within opening hours; 12 hours for USB sticks and cards. Devices opened or tampered with before arriving may need an Advanced Diagnosis, at a cost that is always stated beforehand.
Want to compare laboratories? See the 8 criteria for choosing a data recovery laboratory.
Frequently asked questions
Where is the laboratory?
In Carcavelos, at Estrada da Rebelva, n.º 1258, Loja A/B, 2775-371 Carcavelos. All the work is done here, in Portugal.
Can I drop off the device at the laboratory?
Yes, Monday to Friday, except public holidays, from 10:00 to 13:00 and from 15:00 to 18:00. Fill in the online request first, so that the device is booked in straight away with your request number.
What is the ISO 5 cleanroom?
A room with filtered air and controlled particles (Class 100). A hard drive is only opened here, to replace the heads without contaminating the platters where the data is stored.
What if my drive needs parts?
We have more than 10,000 parts in stock, and donor parts are chosen by the model and the version of the drive. When there is no compatible one in stock, we look for a donor. The cost of the parts is included in the final quote.
Is my data safe in the laboratory?
The laboratory is certified to ISO 27001:2022 for information security, audited every year. The devices and the data stay in the laboratory, and the copy of the recovered data is deleted 7 days after delivery.
Lost your data?
Whether it is a failed hard drive, corrupted files or accidental deletion, our specialist team is ready to help. Do not let data loss hold you back.
